Return & Exchange Policy
Please read our policy below and use our submission page to request a refund.
Button-Jam.com has a No Hassle Return Policy in place. If you are not satisfied with any of our products within the first 30 days of receiving them, please submit a return request via email at firstname.lastname@example.org and include your Order Number.
Qualifications for general returns:
- Must be in re-sellable condition
- Must not have been applied with adhesive
- Must have the original manufacturer's box and packaging
- Must not have any writing on the original packaging.
- Must not be missing pieces
- Must not be clearance/liquidations/closeouts
In Stock Items: Once Placed, your order typically can not be canceled. We work closely with our warehouses to ship your order as fast as reasonably possible. Often, orders ship same day. Often, orders will ship after business hours, so your product might be on it's way before we or you know and have any tracking information.
If you need to cancel an order, just email us. We are available Monday-Friday 830am- 5pm eastern. If you email a cancelation request, do not assume it is honored or even seen. We will email you if we can cancel the order. Normally, we will not contact you until the shipping warehouse has confirmed or denied the ability to cancel the order.
Buyers are responsible for the cost of return shipping for general returns. This charge varies depending on your location and the receiving warehouse. It is at your discretion to select the shipping carrier of your preference, as long as the return is received within 30 days of requesting the return.
If you choose to return your order by your own means, please insure your package. If your return is lost, or damaged and you shipped the package on your own, we cannot process the return. Your only corrective action would be to be reimbursed from the carrier you chose. Speak to your carrier about placing insurance on your package.
Button-Jam.com can provide a return shipping label if you prefer. The cost of the return label will then be deducted from your refund.
If you feel your product is defective, please contact us when you discover the defect. Defects can be defined as issues with an item's color, shape, and ability to not use the item as it intended per manufacturer. We will likely ask for pictures of the defect. We will send the pictures, and an explanation of the defect, to the manufacturer for resolution. We will try to have defective product replaced for you. Defective Product claims are addressed on a "case by case" basis.
Shipment Damages and Damaged Product
We will do our best to rectify any damage claims
Damage claims are time sensitive
You have 48hrs after receiving your product to notify us of a damaged shipment. This includes concealed damages in otherwise undamaged shipping boxes. We strongly urge you, the buyer or receiver of the order, to open all packages and inspect the product. If your product is damaged please take pictures of the package, the product, and the specific damage that you discovered. We need this information to claim with the shipping warehouse. If you discover damage to your shipment past 48 hours, the ability to resolve the issue becomes more difficult, and, or impossible.
International orders are not refundable.
When should I expect my refund?
We process your credit once we have confirmation that the item has arrived and been inspected by the warehouse. You will be emailed a confirmation once we process the refund.
How do I cancel my order?
If your order has not already been shipped, you can cancel the order. You must contact Button-Jam.com as soon as you can to make sure that you submit your cancellation before the order is shipped. Once the order is shipped, it can no longer be cancelled. Contact Button-Jam.com via e-mail to confirm your order cancellation. We accept order cancellation requests only during normal business hours as posted on our Contact Us page.
Do not ship returns without first receiving an RMA#. Once your return is approved, you will be provided an RMA#. Button-Jam.com will e-mail you a detailed set of instructions on how to return your shipment. Buyers are responsible for return shipping, meaning you can choose any carrier service that you prefer, as long as it arrives in time before your return expires. Most customers will choose USPS or Fedex to return their shipment. If you would like Button-Jam.com to provide you with a shipping label, this can be done and the cost of the label will be deducted from the refund if your order amount can cover the cost.
What is an RMA?
A Return Merchandise Authorization (RMA) is a code provided by the receiving warehouse to organize inbound items. All returns must have a RMA listed on either the shipping label or the shipping box.
My purchase was lost in transit, what do I do?
If you haven't received your shipment and it seems to be lost in transit, you must contact Button-Jam.com as soon as possible.
Button-Jam.com does not have a system in place to track all orders after shipment to ensure that they were delivered on time. Once a tracking number is provided to you, it is your responsibility to follow your order. If your order has not arrived in the time period the carrier expects it to arrive, please contact us.
Typically, our product will ship with UPS, FedEx, and USPS. When Button-Jam.com notifies you of shipment and gives you tracking information, the notification will connect you to the carrier's website. Typically, that carrier will have an expected delivery date. If your shipment shows delivered, but you do not have the package, please contact us as soon as possible. If the package shows in transit, or that it is being transported to you, but has not updated, please contact us.
In the case of lost shipments, Button-Jam.com is not required to expedite the replacing shipment. However, we prioritize getting everything corrected for you. The replacement item will be shipped by the same means the original item was shipped. The earlier we are notified of a lost shipment, the sooner we can take corrective action to get your order to you. Before you contact us, please double check your order confirmation that the correct address has been entered when you placed your order.